Frequently Asked Questions

Which identity proofs are accepted?

If you are an Indian Citizen you can use your Voter ID card, Driving License, Ration card or Passport, and your Visa/Passport if you are a Non-Resident/Foreign National.

What documents do I need to carry to check-in for my flight? Do I have to carry the credit card that was used for making the payment?

It is mandatory to carry a government issued photo identification (ID) proof along with the E-Ticket copy. The same is verified by the airport security as well as the airline at the check in counter. On presenting your photo ID proof and E-Ticket copy, your boarding pass will be issued. For international flights, your passport is the only valid photo ID proof that will be accepted. In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket.

It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking, if you have booked through holidaytravel.co. (we do not pass on your account details to the airline).

What happens if I am not carrying a copy of my E-Ticket to the airport?

If you fail to carry a printout of your E-Ticket, you will need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation. The PNR number ( You can find this unique number on the top of your E-ticket page issued by Shimlaholiday.com).

Payment Options

What payment options does Shimlaholiday.com have?

Currently we accept payments using credit cards, direct bank debits and ITZ Cash card.

How do I know that my credit card information is safe on your site?

Shimlaholiday.com is a VeriSign Secure Site. Any information you enter when transacting over HolidatTravel is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.

What Is the Card Verification Number (CVV) on my credit card?

The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Where is the Card Verification Number (CVV) located on my credit card?

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.